Return Policy

At Time Star, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we have a straightforward return policy to ensure a hassle-free experience.

Eligibility for Returns: You may return your product under the following conditions:

• Product Not Liked: If you are not satisfied with the product for any reason.
• Wrong Product: If you received a product that is different from what you ordered.
• Damaged Product: If the product arrived damaged or defective.

Return Window:

• You must initiate the return the product within 2 days of receiving your order. After this period, we will not be able to accept returns.

Return Process:

1. Contact Us: To initiate a return, please contact our customer support team at contact@example.com or call us at +91 97835 71806. Provide your order number and the reason for the return.
2. Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number, which must be included with your return shipment.
3. Packaging: Please ensure that the product is securely packaged in its original packaging, including all accessories, manuals, and any promotional items that were included.
4. Shipping the Return: You will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged product). We recommend using a trackable shipping service to ensure your return is received.

Refund Process:

• Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.

Exchanges:

• If you would like to exchange your product for a different item, please follow the return process above and place a new order for the desired item. Exchanges will be done in 2 days.

Non-Returnable Items:

• Certain items may be non-returnable due to hygiene reasons or other restrictions. Please check the product description for any specific return restrictions.

Contact Us: If you have any questions or need assistance with your return, please reach out to our customer support team:

• Email: Foreverashok95@gmail.com
• Phone: +91 97835 71806
• Working Hours: Mon – Sat, 9:00 AM – 8:00 PM

Thank you for shopping with Time Star! We appreciate your business and are here to help you with any concerns.